Refund policy
Returns & Refunds
We want you to love your lighting. If something isn’t right, we’re here to help.
Our 30-day return window
You can request a return within 30 days of your order arriving. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Please email us first at theretroaura@gmail.com before sending anything back. We’ll reply with return instructions and the correct return address for your specific item. Items sent back without contacting us first cannot be processed, so this step protects your refund.
Who pays return shipping
- Change of mind: you cover the return shipping.
- Damaged, defective, wrong, or not-as-described item: we cover it. We’ll arrange the return or send a replacement at no cost to you — just email us within 48 hours of delivery with a photo of the issue.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.
Damaged on arrival
If your order arrives damaged, email theretroaura@gmail.com within 48 hours with your order number and a photo. We’ll make it right with a replacement or a full refund.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn’t shipped yet we’ll cancel and refund it in full. Once an order has shipped, please use the return process above.
A note on delivery time
Delivery timing varies by item, supplier, inventory and destination. Tracking is provided when available from the supplier or carrier. See our Shipping Policy for current arrangements. If an order is overdue or tracking stops updating, email us with your order number so we can investigate.
Questions
Email theretroaura@gmail.com any time — a real person answers.