Frequently asked questions

Where do you ship?

We ship to Canada, the United States, the United Kingdom, Australia and New Zealand. Standard shipping is free. Enter your address at checkout to see the options before you pay.

How long does delivery take?

Orders ship from our supplier's warehouse, so timing varies by product and destination. Tracking is emailed when the carrier provides it. Need it by a specific date? Contact us before ordering and we'll tell you honestly whether it's realistic. See Shipping & order help.

What currency are prices in?

Prices are set in Canadian dollars. Shoppers in other countries may see their local currency at checkout. Always check the total before paying.

Will I pay import taxes or duties?

Taxes are calculated at checkout. Depending on your country, the carrier may collect import duties or fees on delivery. Contact us before ordering if you'd like us to check for your address.

How do I track my order?

Use the order-status link in your confirmation email. Tracking appears there once the carrier provides it.

Can I change or cancel an order?

Email us as soon as possible with your order number. If it hasn't shipped, we'll cancel and refund it in full.

How do returns work?

You have 30 days from delivery to request a return. Email theretroaura@gmail.com with your order number first and we'll send the right instructions. Damaged or not as described? We cover it. See our Refund Policy.

Where are the reviews?

We're a new shop, so we don't have reviews from our own customers yet, and we won't show borrowed or invented ones. After your order arrives, we'll ask for an honest review.