Returns & order support

Read our Refund Policy for return eligibility, postage and refund timing.

Start with a conversation

For a return, a damaged item, an incorrect order or a cancellation request, email theretroaura@gmail.com.

What to include

• Your order number and the email address used at checkout.
• The item and option you ordered.
• A short description of the issue or request.
• Photos of the item and packaging if the item arrived damaged or incorrect.

Before sending an item back

Please contact us for the correct return instructions and destination. The address on the parcel may belong to a fulfilment partner and may not accept returns. This support page does not limit your applicable statutory consumer rights.