Politique d’expédition
Last updated: September 29, 2026
Where we ship and what it costs
- Canada: free standard shipping on every order.
- United States: CA$11 standard shipping, free on orders of CA$69 or more.
- Selected countries in Asia, the Middle East and Africa: CA$24.99 international tracked shipping, free on orders of CA$149 or more. If your country is available, it will appear at checkout.
We do not currently ship to Europe, the United Kingdom, Australia, New Zealand or Latin America. Email us and we'll let you know when we can.
and delivery
Orders are fulfilled from our supplier's warehouse and may arrive in separate parcels. Delivery timing varies by item and destination; any estimate at checkout is an estimate, not a guaranteed date. If you need an item by a specific date, contact theretroaura@gmail.com before ordering. We email tracking when the carrier provides it.
Duties and taxes
Taxes collected by the store are shown at checkout. Depending on your country, the carrier or customs may charge import duties or fees on delivery. Contact us before ordering if you'd like us to check for your address.
Delays and missing parcels
If an order is delayed or can't be shipped, we'll contact you and explain your cancellation and refund options. If tracking stops updating, an order is overdue or a parcel marked delivered can't be found, email us with your order number and we'll investigate with the carrier. Your consumer rights are unaffected.
Address changes and cancellations
Please check your address before paying. Email us quickly to request a change or cancellation; this may not be possible once fulfillment has started.
Contact
theretroaura@gmail.com